Privacy Policy

1. Introduction

This Privacy Policy explains how BAHARASH ELECTRICAL CONTRACTOR LTD (trading as London AC Pro), registered in England (Company Reg: 15526897), ("we", "us", "our") collects, uses, stores, and protects your personal information when you use our website, services, or communicate with us.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly

Contact details: Name, email address, phone number, postal address
Property details: Address, property type, room sizes, AC system requirements
AC system information: Make, model, age, and fault description
Payment information: Card details (processed securely via Stripe)
Communication records: Emails, WhatsApp messages, phone call notes, and enquiry form submissions

Information collected automatically

Website usage data: Pages visited, time on site, referral source
Device information: Browser type, operating system, screen resolution
IP address and approximate location
Cookie data: See our Cookie Policy for full details

3. How We Use Your Information

We use your personal information for the following purposes:

Providing our services: Processing quotes, scheduling installations and repairs, managing warranties
Communication: Responding to enquiries, sending booking confirmations, service updates, and invoices
Legal compliance: Issuing F-Gas certificates, maintaining safety records, and fulfilling regulatory obligations
Payment processing: Processing payments securely through Stripe
Service improvement: Analysing website usage to improve our services and user experience
Marketing: Sending promotional communications (only with your consent, and you can unsubscribe at any time)

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contract performance: To fulfil our obligations under service agreements and quotations
Legitimate interests: To improve our services, prevent fraud, and communicate about your booking
Legal obligation: To comply with F-Gas regulations, tax requirements, and building regulations
Consent: For marketing communications and non-essential cookies

5. Data Sharing

We do not sell your personal data. We may share your information with:

Our engineers: To carry out surveys, installations and repairs at your property
Payment processors: Stripe, for secure payment handling
Regulatory bodies: F-Gas Register and REFCOM for compliance notifications
AC manufacturers: For warranty registration (e.g., Daikin, Mitsubishi Electric, Samsung)
Communication providers: Email and WhatsApp service providers for customer communication
Analytics providers: Google Analytics for website usage analysis

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described above:

Customer records: 7 years after last transaction (for tax and legal purposes)
F-Gas certificates: Indefinitely (regulatory requirement)
Warranty records: Duration of the warranty period plus 1 year
Marketing contacts: Until you unsubscribe or request deletion
Website analytics: 26 months (Google Analytics default)

7. Your Rights

Under the UK GDPR, you have the following rights:

Right of access: Request a copy of the personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your data (where legally permitted)
Right to restrict processing: Request limitation of how we use your data
Right to data portability: Request your data in a machine-readable format
Right to object: Object to processing based on legitimate interests or direct marketing
Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

SSL/TLS encryption on our website
Secure payment processing via Stripe (PCI DSS compliant)
Access controls limiting data access to authorised personnel only
Regular security reviews and updates

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: info@londonacpro.co.uk
Phone: 07301 010244
Company: BAHARASH ELECTRICAL CONTRACTOR LTD (Company Reg: 15526897)

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.